Thanks for letting me vent and thank you for your help in trying to resolve my issues.

I can confirm I can now see both pending holidays on screen (though I have lost the list of previous holidays taken but I guess that will only be of import should you ever introduce a loyalty scheme) and have hopes that the online booking system will not crash as I try to pay my balance.

I also have the missing documentation for the second booking so hopefully all issues have been resolved and we can close this thread

Again many thanks for your help

Trish

I understand why you are frustrated and I am so sorry about the inconvenience we have caused you.

Both your accounts have now been merged so you should be able to see all your bookings in one account.

Kindest Regards,

Mildred

I woke this morning to find an email reminder that the balance is shortly due for booking XXXXXXX - my October holiday.

This email tells me it's easy to pay using my debit card on your online system - its safe secure and with instant confirmation etc etc . I know all this is true because its how I've always paid for my holidays with you. 

This time - as your system insists that this booking cannot be found (and I've been trying to get this issue resolved since the middle of last month) that option is out.

Your second option - bank transfer I'm not happy to do , it requires me to jump through hoops with the bank to set you up as a new Paye and I'm frankly not happy to send the balance of the most expensive holiday I have ever taken winging its way through cyberspace with no promise of a receipt to ensure its hit the right bank account let alone lands against my booking (that doesn't exist until you need paying)

option 3 - send a cheque , these are virtually obsolete these days and I certainly don't have a cheque book for the account I wish to pay you from

Guess i shall be ringing customer services but I really am now not happy with JY and to rub it in you manage to send me emails asking me to vote for you in the travel awards

Sorry JY i do need you to do better as you are alienating this customer

Yours a very frustrated Trish

Good Afternoon Trish,

I have sent this over to our IT team- I will send you an email when we have the invoice and ATOL certificate.

Kind Regards,

Mildred.

Thank you Mildred. We are making progress as I have just received the invoice and ATOL certificate for February.

Still cant find my October holiday though so IT are obviously struggling to merge my accounts

Trish

I have sent this over to our IT team- I will send you an email when we have the invoice and ATOL certificate.

Kind Regards,

Mildred.

Good Afternoon Trish,

We are trying to merge both accounts together, but this could take a few days. We will update you once we have heard back from our IT team.

Kind Regards,

Mildred

Hi Mildred

Thank you for the update . I'll try and wait patiently. Meanwhile can you give me any idea when I may get an invoice and ATOL certificate for the one holiday (AXXXXX)  that is showing in my account. I booked 3 weeks ago and JY have had my cleared money since 12.6

Thanks

Trish

We are trying to merge both accounts together, but this could take a few days. We will update you once we have heard back from our IT team.

Kind Regards,

Mildred

An update and possibly more help needed please.

Just tried manage my bookings and I now only appear to be able to access one account.(the one with my current email address)   However my account 

1) Only shows booking XXXXXXfor next February. I booked this on June 9th, the deposit cleared my bank account on 12th June and I am still awaiting my confirmation invoice/ATOL certificate. When can I expect this please?

2) If my two accounts have already been merged then your system cannot find my booking AXXXXX (or indeed those of any of my previous holidays with JY) . This is slightly worrying as this holiday is October and I am due to pay the balance within the next couple of weeks. If they haven't been merged could you chase IT to do so for me please as I really would like to pay my balance online (providing thats working when I try to do so)

Many thanks

Trish

I have sent your chosen email address to the IT department and they will merge both accounts.

Hopefully everything is less confusing when your accounts are merged.

Kind Regards,

Mildred

Good Afternoon Trish,

I have just sent you an email.

Kind Regards,

Mildred

Thank you Mildred . I have replied by email though I managed to press send before I intended to so it may not make too much sense.

Just to further confuse me I got an email some 50 mins before your mail asking me to change my password but I don't know which account it referred to.

Anyway if IT can merge I would be grateful and once merged I'll sort out a new password

Thank again

Trish