This happened to me last year. With two weeks to go before departure date I phoned JY to ask if my final documents were on their way and the lady on the phone just happened to mentioned as I was flying with Jet 2 I would need to check in on line and print boarding passes off. When I complained I should have been told this earlier because I would have to find a printer she printed me two ‘complementary’ boarding passes off there and then and sent them to me. This didn’t seem a lot of work for the £15 it would have cost. I seem to recall that many years ago travel agents used to give travellers an airline ticket. These were superseded by electronic tickets which travellers collected at the airport. The advantage of these, it was said, was travellers would no longer accidentally leave their tickets at home, or lose them on the way to the airport. Printing off boarding passes and having to take them to the airport seems backwards step to me, or am I missing something. I would also add that in the countryside libraries, with or without computers, are few and far between