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Good Afternoon,

I apologise that you haven't received your brochure but I have just checked and we have sent a copy out to you. This could take up to 5 days. If you haven't yet received your brochure by monday, please let us know.

Kind Regards,

Mildred.

I STILL HAVE NOT RECEIVED MY 2017 BOOK.  HOW MANY MORE TIMES DO I NEED TO REQUEST IT.  HAVE I BECOME UNWANTED AS A CUSTOMER.