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[quote=Bosuncat;501733][quote='Julia' pid='291255' dateline='1475155756']
Hi Bosuncat,

Sorry for the delay in getting back to you - we wanted to speak to various members of the team and they haven't all been about.

Following the May tours, all the feedback that we received was raised with the hotel. The complaints about the times the group ate were rectified and they confirmed that more staff would be available to serve drinks at busy times. We had a departure last week - the tour manager has commented that the staff (& their customer service) were one of the best things about the hotel.

Obviously we will still be waiting for all of the customer responses to come in from this recent departure as well, but it seems, for our groups at least, that the hotel has addressed the issues that we raised with them.

Kindest regards,

Julia

Thanks for this Julia.  I shall be interested to see if there are anymore reviews coming through from the later departures.  I am not totally convinced as reports on TA still reflect poor dining experience and the continued problems in the bar as far as getting drinks is concerned.  As these were the amongst the main issues raised originally it will be interesting to see if anybody has anything more to say. 
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Last 10 Posts (In reverse order)

'Moderator2' wrote:
Good Afternoon,
There still isn't any new information. Sorry
Our December/January is currently in production.
Kind Regards,
Mildred

Sigh. 😞 Thank you Mildred.

I do have an alternative holiday in mind, given that unfortunately I have to be so inflexible about dates, but I worry that if information doesn't come out soon that I will miss out on that one because it is such a popular trip.

NOT your fault. 🙂 Thank you again.

Good Afternoon,

There still isn't any new information. Sorry

Our December/January is currently in production.

Kind Regards,

Mildred

I agree with Sarah.

Any information yet please Mildred?

I have already sorted things domestically (which I have to do far in advance) to accommodate the May departure. I do hope( for the sake of the people that have already booked), that we would get a firm response soon, and certainly before the December/January brochure comes out.

I certainly won't book until it is confirmed one way or another what is happening with the hotel.

I would certainly consider this holiday if a better hotel was used. When is the decision on a change of hotel likely to be made?

'Moderator2' wrote:
Good Morning Bosuncat,
Unfortunately I don't have that information yet but when I do, I will let you know.
Kind Regards,
Mildred

Thanks Mildred. I will not book for next year until I have heard further from you. :)

And thanks Jonah and Orla. 🙂

Good Morning Bosuncat,

Unfortunately I don't have that information yet but when I do, I will let you know.

Kind Regards,

Mildred

'Bosuncat' wrote:
Hi Elisa/Mildred
It's good to see that the itinerary for 2017 has moved the Mostar trip to mid week. That makes for far more sense as I indicated in several posts.
As a matter of interest, has any better feedback been received on the hotel, in concern to the dining situation and problems obtaining drinks at the bar? I have been keeping a close eye on Trip Advisor, and there still seems to be problems generally.
I am strongly considering going back next year, with a friend, as I love the area so much, but if the hotel is as it was customer service wise, in May, then I would be slightly reluctant, for the friend's sake, if not mine. Hi Mildredi stayed at this hotel in May and found it chaotic albeit in a lovely location My friend was there this September and said it is exactly the same. Sorry! Orla
Thank you.

'Moderator2' wrote:
Good Afternoon Bosuncat,
Thank you for your suggestion. I have spoken with my colleagues and we are looking at changing the hotel due to negative feedback.
Kind Regards,
Mildred

Thank you Mildred. I was getting concerned because the feedback on TA was consistently poor. I hope that JY CAN remain in Cavtat as it is such a nice area. Is this likely to happen next year do you know?

That is really good news. Well done Bosuncat & JY for listening

Good Afternoon Bosuncat,

Thank you for your suggestion. I have spoken with my colleagues and we are looking at changing the hotel due to negative feedback.

Kind Regards,

Mildred

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