Can you tell me if there is a problem with the Office as I have not been able to make contact regarding a question I have on a holiday I have booked? I can't tell from looking at the "Manage my booking" on the website. I have also booked a second holiday a week ago and that is still not displayed in the booking section.
I have been trying to ring the office but the operators are constantly busy even after holding for some time. There is also a recorded announcement saying the office is closed and giving the opening hours of when they are open such as Sunday last week and they are not. It was the same today, the recorded message says the office is open at 10am but we are still being told it is closed. I sent an email 5 days ago asking my question and I have not had a response.
Having paid over £6000 for this holiday and due to pay another £2900 in six weeks for the next holiday I am wondering if there are problems. I have even started searching the financial press to see if the company are having problems trading because this is what happens when a company starts getting into difficulties.
It is only a simple question regarding a date on my invoice but after a week of trying to contact the company, I just cannot get any response.
Are you able to help please
Keith