Hi Monty,
I received my second set of final documents this morning - by post!! This is despite me saying I'm happy to receive them by email! At least they were sent first class, which is essential if being posted to Ireland. However, I am sorry to say that the flight information is still incomplete, as the connecting flights from Dublin to Heathrow do not show which terminal for either airport - merely saying "main" for Dublin (there are two terminals there) and no terminal information for Heathrow. The flight from Heathrow to Singapore shows there terminal for Heathrow (T2) but no terminal for Singapore Changi. The flight from Singapore to Kota Kinabalu shows the terminals in both cases. The internal flight from Sandakan to Kota Kinabalu does not show any terminal information for either airport - even if Sandakan only has one terminal, this should be shown! The flights from Kota Kinabalu to Singapore and from Singapore to Heathrow indicate which terminal, so they are fine. The return connecting flight from Heathrow to Dublin doesn't show the terminals either. As I stated in my original post, the previous documentation (holiday information) shows all the terminal details. I know that I could refer to them when I go away, but really the final docs should have all the relevant information especially concerning flights. There is also the possibility that some terminals may have changed since the holiday info was sent, so up to date info is vital.
The final documents thankfully include the day to day itinerary, which was missing from the emailed docs I received just over a week ago. However, I have to say that the wording used is often poor and gives the impression that much of it was copied and pasted from a website/info from a local agent as the standard of English is pretty dire at times! I have never experienced this before in the daily itinerary.
The docs include details of two new optional excursions while in Singapore, which I was delighted to read about and have since booked. The very nice lady I spoke to confirmed that the connecting flights are from T2 at both Dublin and Heathrow. At that stage I hadn't noticed that some other terminals were missing as well.
All this is both frustrating and disappointing. Can you please ensure that I am down to receive all documents by email in future (as this is preferable to waiting for the post - items can be delayed between the UK and Ireland on occasion) and pass on my comments to the relevant person in admin. I would also appreciate it if you could find out the missing terminal details for me, to save another phone call. I am sorry to add to your workload, but things like this shouldn't be happening!!
Best wishes,
Bob
PS Towards the end of typing this post, the dreaded time lag started to appear again and then disappeared, very strange!
