Thank you Monty. After a second call, a very helpful agent emailed the invoice to me, and managed to add the booking to my account. I wonder if the problem wasn't caused by the agent who took the booking not hitting a computer button to finalise the booking. As they, say, all's well that ends well.

Hi SarahS,

http://forum.justyou.co.uk/forum/thread-82801-post-283500.html#pid283500 .

I can see that your booking has been confirmed, so please do not worry about that. Let me know if your invoice arrives within the next couple of days or so.

Kindest regards,

Monty

I booked the Budapest to Strasbourg river cruise departing 30th June a week ago. My confirmation invoice has not arrived, and the booking isn't showing on my account. I have spoken with a telephone agent and cofirmed that the booking is in order, and that a duplicate invoice is being sent. Are there problems with "manage my account ", and when will my account be brought up to date?