Hi Jan,
I'm sorry to hear that booking your next getaway has not been as easy as you would have liked. Unfortunately on some tours we have to give back unsold flight seats and hotel rooms a number of weeks before departure and then try to buy them back if a traveller books after this time. I believe the team are working on a longer term plan to address this, and they will get back to you shortly.
Kindest Regards,
Monty
Hi Monty
I'm glad to read that the team are looking at a longer term plan to address the issue of seats being returned. Earlier in the year I tried to book a place on the trip to Cuba in November only to be told that there were no flights available, I paid a £100 holding deposit whilst the flight team looked into what was possible. They could only find a flight from Manchester and this would incur around a £300 supplement and as it was an early morning flight this for me would also have necessitated an overnight stay in Manchester. I felt the supplement on top of an already expensive holiday was not acceptable so I did not proceed with the booking and my £100 deposit was returned. Incidentally this happened not weeks before departure but at least four months before departure, I can understand giving flights back a few weeks before but months before??
Also something similar happened a few years ago when I enquired about the Australian holiday, again it was months before departure and I decided not to book due to the uncertainty about flights and how much it would add to the cost of the holiday.
I wonder how many other bookings JY have lost because of this?
Having said all that I would also like to say I have been on two excellent JY holidays (China and The Grand Canyon) both were trouble free and thoroughly enjoyable.
I think JY have a great product and hope they can sort out the issues around returning flights prematurely.