I write reviews of the holidays I have been and I would mention the negative points, if there were any. Personally, little things do not bother me whilst I am on holiday as I always say to myself that it is not 'home'. Having said this, I also do understand that everyone is different and what does not bother me, may bother them. As Cindy said, if there is something that bothers you, then bring it to the attention of Just You. They can't know unless someone tells them. I am lucky in that I have not had a bad holiday to date and I believe this is due to the fact that I just go with the flow!

Jaya

I have to agree with Kezzer. Feefo gave valuable insights into some of the more negative aspects of holidays. Many were things that I personally could have accepted had I really wanted to go. My recent trip to Pompeii was a case in point. There were dreadful reviews of the hotel food on Feefo and the Community sites. Because I really wanted to do the tour I booked and resigned myself to eating out if necessary. In the event, JY had obviously listened to complaints and the food on my tour was of an acceptable standard, although it had taken nearly the whole season to put the improvements in place. Knowing about the good and not so good aspects of a holiday helps me to make an informed decision on whether the tour is right for me. Full marks here to JY for publishing reviews with negative aspects.

I have been on holidays where people are moaning about things but you can bet when they get home they forget or can't be bothered to officially complain to JY. I always urge people if there's a genuine gripe to write in as the more people that moan or mention the same thing I would hope that JY would take it on board. Where as if just a single complaint comes in it might just be that persons issue, it's better if things are wrong, that a bulk of people raise the issue. Then so to speak we can't all be wrong.

Cindy

Well I think its a shame the JY will no longer use Feefo. It is one on the things I looked at before booking my first holiday with them. The fact that so many people gave them a good or excellent review was impressive. That said my first holiday with JY to Italy was very disappointing, but by then I was a member of the Forum and was able to take advantage of the numerous reviews posted and to see that in general a bad holiday is a one off.

Most of the reviews posted on here talk about how great a holiday is and any issues are usually brushed under the carpet as people don't usually want to hang their dirty washing out in public. A place where you can say what you want without recrimination is great - and that's what Feefo does. There are no names so people feel safe to complain.

There are always two sides to every story and I personally found it refreshing to see that some holidays in feefo received complaints, which rightly or wrongly made me feel that JY had nothing to hide. Yes some of the complaints may seem ridiculous, but to the person who wrote them it was important to let us know their issues. Most I bet never wrote formally to JY.

As Bob has said I do if I have a major concern send a separate letter getting my point across.

I fill the standard questionnaire in but anything that needs pointing out or a proper answer given that is then put in a letter, I do it this way as I feel JY must get inundated with questionnaires, I must say that I have always have a written reply, addressing my concerns or taking on board my suggestions. Explaining JY position on things.

Cindy

Hi all, I am not one bit surprised that JY and TS have stopped using Feefo! Although the approval ratings were very high - around 95% - many people submitting reviews only mentioned their gripes in their comments, which could be off-putting! And some of the comments were absolutely ridiculous!

I am glad that JY/TS are going to focus more on the comments raised on the holiday questionnaires as they are a much better way of getting a feel for a tour, as most if not all customers would be more likely to fill in the questionnaire than a Feefo request and therefore they are more representative - in 13 holidays with the company I never got a request for a Feefo review!

I've mentioned before that I think it would be a good idea if someone makes a very important point in the comments on the holiday questionnaire it would be helpful if there was feedback afterwards, to show the issue had been followed up and acted upon. Even a quick email from customer care would be very much appreciated. Cindy has mentioned that if she wants to make a point about a tour, she sends a separate letter and always gets a reply. I probably wouldn't do this unless I felt very strongly about something, but a follow up email to comments made on the forms would be a good thing - perhaps the volume of forms received means it's just not logistically possible but I thought it worth mentioning again at any rate.

All the best,

Bob

pity I was looking forward to seeing what my fellow travellers thought of our tour of America and Canada in fall

Hi, I always return the customer feedback questionnaire but not the feefo one as I did not see the point of two questionnaires for the same holiday.

Dave.

I have been useing JY since 2006 and been on 11 tours, I never was asked for my thoughts for feefo either, I do read them I also read the travelspher feefo as well, some of the comments just crack me up!

Cindy

Thanks for clarifying that