I'm sorry that you are sill having issues paying through the website. The team have spent a lot of time trying to get to the bottom of it and are in the process of getting this fixed at the moment.

Kindest regards,

Julia

I just wondered if problems have been resolved. I have tried again, and failed,to pay an instalment of my holiday.

Thanks

Lesley

I'm sorry that you are still experiencing difficulties, I spoke to my colleagues about this to get an update and I have been informed that it is not a problem with your card issuer. The team had spent several days trying to replicate the problem that some of you have been experiencing with out success, they have been looking at copious amounts of data and have now identified the problem, and are working to get this fixed and the website asap.

Kindest regards,

Julia

and still it will not except Barclays debit cards, well mine and probably others too. And I double checked with Barclays to see if it was them, surely someone in the department can fix the problem, as it will take various other debit cards. Not an IT specialist myself but I know if I can't fix something I find someone who can. Come on JY its about time this was sorted.

Hi Sue,

I'm so pleased - it was chased and my colleague informed me this morning that they had sent you some new log-in details.

Kindest regards,

Julia

Hi Julia

Thanks but unfortunately my elation is short lived as today the website has gone back to sending a message saying it doesn't recognise me. Could you please pass this on to your IT team again.

Kind regards Sue

Thanks for update. Also, could you pleas ignore email I sent as I managed to sort out problem regarding my password by using my computer rather than my tablet!!

Look forward t being able to pay instalment on line!

Regards

Lesley

I'm sorry that you haven't been able to pay an instalment on your balance. I've spoken with a couple of colleagues and I understand that our development team have been working on the payment section of the website which is now in testing. I have been informed that this will be made live after testing completes early next week and you should be able to make a problem-free instalment once this has been deployed.

If you are still experiencing difficulties once this change has been made, please let me know.

Kindest regards,

Julia

My booking reference number is A******.

Lesley

* This post has been edited to remove booking information

Hi Julia

I too am experiencing problems when trying to pay an instalment towards my Kerela holiday. I am entering all required information correctly but payment via by debit card is not being accepted. Can you please advise.

Thanks

Lesley

Hi Lesley,

would you be able to provide me your booking reference number and I'll get this looked in to.

Thanks

Julia

Hi Julia

Thanks for your efforts. Both of my holidays have been sorted now and one of the problems I experienced on the website has been resolved. Next is the Barclays payment that needs resolving and the JY advisor told me this morning that the eCommerce team were on to it.

Thanks again.

Sylvia

Hi Sylvia,

I'm so pleased that the holidays have been sorted out and you can start looking forward to those!

The eCommerce team are indeed working on it and I am constantly asking them for updates too!

Kindest regards,

Julia