Hi brownowl,

I'm sorry to hear that you had to chase your enquiry, I understand that your request had been logged and had gone into the queue. I have just checked again and it looks like a member of the team contacted you today with the prices for this upgrade,

Kindest regards,

Julia

Hi Julia, yes someone rang me today, and my enquiry is being dealt with.

Thank you. X

I'm sorry to hear that you had to chase your enquiry, I understand that your request had been logged and had gone into the queue. I have just checked again and it looks like a member of the team contacted you today with the prices for this upgrade,

Kindest regards,

Julia

I have booked for the August tour to Canada, and rang on 7 March to get a price for a plane upgrade for the return journey. I have still not received a call back despite anther phone call to the office. Can you help please?