Hi Julia

The agent has not met with our group, but has phoned us, as I have explained in the 'Review' thread. We have not been given the option of an earlier departure, but have been assured that we will be picked up on time at our pre-arranged time of 7.45 and that this will give us ample time for our 10.45 flight.

Thanks very much for your help and for the duty office phone number. We are looking forward to the Australia tour.

Marion

Hi Marion,

I have replied to your other post with regard to the excursion. I understand that our agent should be meeting with the group to explain what happened and will also discuss with you options for departing to the airport.

I'll mention the following here, just in case you only pick up one response, as the Just You community is not monitored 24/7, if you do need any further assistance while you are away please contact our Duty Office on +44 1858 414 077 who will be able to address any concerns or issues you encounter immediately.

I do hope that you enjoy the rest of your holiday.

Kindest regards,

Julia

Julia, I have posted a review of our first day of the Dubai stopover prior to the Amazing Australia tour. The organisation has been very poor and not at all what we would expect from Just You. We are concerned that we may not be picked up from our hotel in good time to get to the airport on Thursday. In fact we have been given a time of 7.45 for pickup from the hotel for a 10.45 flight, when we should actually check in 3 hours beforehand. If the minibus is as late as it was this evening, then we will be arriving very late at the airport. This is causing us unnecessary worry. We are very disappointed with the lack of care by JY agents. Marion.