Hi Josie,
I'm so sorry to hear that you are unable to travel with us on this trip at this time.
I can see in our system that your booking has been cancelled. I forwarded your message onto one of my colleagues who has just informed me that he has just spoken with you and that your refund has been processed but it may take a couple of days to show in your account.
Please let me know if there are any further issues with this and I will look into it for you.
Kindest regards,
Julia