Hi Ben thanks for your reply; I understand where you're coming from because if I look at the forum on my phone and spot a post I want to reply to, it can be hard for me to find it again when I'm next on my laptop! It must be especially tricky for you when someone asks a number of questions and you answer the first one, and then have to remember to go back to that post to answer their other questions.
So I've a suggestion to make your life a little easier and it's easy to implement too!! How about you keep a pen and A4 pad (or something similar) beside your computer and when someone asks a question that will take time to answer, or asks more than one question, you make a note on your pad, with the name of the thread and which questions still need to be addressed. Then you'll easily see which posts you still have to reply to and can tick them off when they are completed!
At the same time, if you have already acknowledged the post on the forum and flagged it as needing research before a reply, then this would cut down on the number of repetitive posts and stop people getting frustrated if you haven't answered all their questions! What do you think?
All the best,
Bob
