Cheers,

Bob

Kindest,

Ben

It shouldn't be too difficult to introduce a loyalty scheme.

The old airmiles scheme was changed to AVIOS when British Airways merged with Iberia.

If you book any Just You holiday through the Avios web site, it automatically directs you on to Just You web site and you get 2 Avios points for every pound spent less any tax charges. So for example a cost for a holiday was £1500.00 before taxes you recieve 3000 points from Avios. Obviously, you must have an Avios account to begin with.

Peter

Along the same lines, but I wonder if JY would consider making the discount voucher you get sent after a holiday have a bit longer life.

From memory you have to actually book the next holiday within a matter of a few weeks of arriving back, which is a pretty substantial commitment for many people, especially as all holidays are becoming much more expensive, because of UK airport taxes, oil prices, value of sterling etc (plus very high salaries editors of boards such as this - only joking, honest ! ) .

I understand that commercially the aim is to get you to a book another holiday very quickly, but I'm sure that for the vast majority of your customers financial constraints come into this, and much as they would love to go on a lot more holidays they can't afford to.

If you could pass this thought on that would be great. Thanks.

Stuart

Thanks very much for getting in touch with your suggestion. We do already have a big system that we use for storing customers details, we aim to make the booking process as painless as possible but I fully agree there is always room for improvement 🙂

I will be sure to forward your message onto the decision makers so they are aware of your suggestions. I can say the loyalty scheme is a good one, we do have many many travellers who come back to Just You year after year, this is one I will look into personally.

I appreciate you sharing your ideas, please keep them coming,

Kindest,

Ben

I've been following the thread about destinations being dropped without warning and I have to agree that it would be useful if you had some kind of 'last chance' flash in the brochure or on the website - like others I tend to plan a couple of years ahead but unfortunately, the trip I was keen on for next year isn't running anymore.

The other thing that I was wondering about was if JY have any plans to introduce some kind of membership scheme for frequent JY users? It strikes me the lots of people return to JY year after year, but each time you book you have to start from scratch and provide all your details again. It would be handy if you had a data base that could store details such as emergency contacts, passport numbers, dietary requirements, special assistance or medical needs. Perhaps people could set up their own membership record via the website and then just quote a membership number when they call to book. It would cut down on the booking time on the phone and reduce admin time etc

If you wanted to take it a step further, you could introduce a loyalty points scheme so that people could earn discounts off trips by regularly booking with JY.

Just a thought, but having been on a few trips now, I know that there are lots of regular JY travellers out there who might appreciate something like this.

Best regards

Mandy