You're welcome, if you have any further concerns please don't hesitate to contact me,

Kindest,

Ben

a letter has been sent recently asking if customers would like to upgrade, and also in documents sent at 15 weeks prior to departure, there was another document sent detailing the differences between the upgrades.

Hmm, I looked through all documents I have and didn't see the letter about upgrade. We did get information about the cruise and the 2 dining rooms but it is a small section in a longer document and is not made clear there that the group will be split - it seems more like there are 2 optional dinner areas to choose from.

Anyway, if I won't be left on my own I don't mind where I eat :)

so thank you for the information

Thanks for getting touch, I have spoken with urgency the manager of this tour in our product department, I am told that a letter has been sent recently asking if customers would like to upgrade, and also in documents sent at 15 weeks prior to departure, there was another document sent detailing the differences between the upgrades.

I am told that it is around a 50/50 split of customers on this tour who have and haven't decided to upgrade. If you would like to upgrade then you need to call our contact centre as soon as possible to see if this can be done.

I hope this helps you? Any further questions please ask,

Kindest,

Ben

Thank you