Hi Julie,

There is definitely a Just You rep meeting customers for the China tour departing 12th September, I am honestly unsure as to why you wouldn't of had a rep meet you, may I ask what tours you went on?

Kindest,

Ben

Hello Ben,

I did the Heart of Alphine trip in September and I did the same trip at Christmas because I enjoyed it so much. But both times there was no rep to greet me the representatives at Heathrow helped me.

Thank you for that information. It looks like it will be the Servisair Lounge.

Hello Mick

I didn't realise that JY put a lounge pass in your final ticket pack. I thought that you would get it from the rep at check in.

Thank you both for the info.

Peter

Yes we were greeted by the Just You rep, but this was at the check-in desk

He gave verbal information about the lounge, but could not actually take us there, as he had to stay by check-in for later arriving clients.

The excutive lounge was the Serviseair one and not the Traveller one (Terminal 3)

Hope that helps

Last year it was the servisair lounge if i remember correctly, however don't worry as i've always got a lounge pass in my information pack 3 weeks before travel.

Always been a JY rep when I've travelled.

Mick

There is definitely a Just You rep meeting customers for the China tour departing 12th September, I am honestly unsure as to why you wouldn't of had a rep meet you, may I ask what tours you went on?

Kindest,

Ben

Hi Peter,

Thanks for getting in touch, there will be a Just You representative at the airport to meet you and guide you thoroughly while at the airport,

Have a great time,

Kindest,

Ben

Hello Ben I travelled twice with Just you last year both leaving at Heathrow. I never saw any Just You representatives and I hung around quite a bit before my first trip because I wasn'

t sure where to go. This was in Terminal 5

Thanks for getting in touch, there will be a Just You representative at the airport to meet you and guide you thoroughly while at the airport,

Have a great time,

Kindest,

Ben

I believe that there are 2 executive lounges in Terminal 3. The Traveller Lounge and the Servisair Lounge. I am going to China on the 12th September. Can you tell me which Lounge I should aim for once I am ''airside'. Are they close together?

Cheers

Peter