Hi Bob
I have asked my colleagues to send that form to you. It may just be that there has been a slight delay in getting those surveys out to you and your group.
I'm sorry you have not received some of your paperwork. I don't think very many people have missed out but I have passed your comments on.
Kind regards,
Olly, your editor
Olly,
I was on the same trip as Bob and we have been back now over 3 weeks but I have never received a survey. I have received 2 new brochures and a couple of letters from JY detailing future offers and the letters even refer to my recent holiday with JY.
It does not really bother me whether I get the survey or not but it would have been nice to have the opportunity to give my feedback and especially to pass on my thanks to our Tour Manager, Zoe Ireland, who did such a wonderful job.
I think JY does have some administrative problems with sending things out to its customers and this needs to be addressed. Of the 26 on our trip only 3 or 4 of us to my knowledge post or use this forum so how do you know how many have missed out?
Perhaps JY could consider making the survey available online to help solve a problem that certainly exists.
Mike