china 8th September 2010

Dear Olly,

Still not absolutely certain about baggage allowance, Air China website states 20kg.

Beatie.

hi ambersu saw linda's message i try to comfirm with customer servies but cannot get to speak with anyone,, i fly in 7 days and it would be nice to have the weights comfirmed i personly am flying from heathrow with no other flights in england thaxs

Olly

am off tomorrow. Got the following reply to an email from Just You:'Our clients benefit from the special contract we have with the airline. The baggage allowance is indeed 30kg per person. I hope I've clearly addressed your concerns and wish you a most enjoyable holiday. If I can be of any further help before you go then please let me know.' I am going to keep to under 20kg and hope everyone else does too just in case if not will have lots of room to bring stuff home!!Thanks

Linda

Hello again

Could you let me know your booking reference?

Kind regards,

Olly, your editor

Hi Linda

It looks like the weight limit is 20kg for all flights on this holiday. I will double check for you and let you know if you can take more than 20kg.

Kind regards

Olly, your editor

can you clarify then why Air China website says weight limit is 20Kg for economy passengers.

Thanks

Linda

Hello

It depends on whether you are making a connecting flight in the UK first - e.g. Manchester to Heathrow. If you are, you will be restricted to the lower weight allowance for that flight. If you are joining the holiday at Heathrow, you will be able to take the higher weight of luggage.

I hope this clears it up for you.

Kind regards,

Olly, your editor

have got docs for hol today, in one it say all my flights are with air china and weight is 30 kgs. In your paper work it say if travelling by domestic flights the weight is 20kg could you pleases comfirm which it is pleases many thanks