Hi Olly

Have received visa application by email. Many Thanks.

Hi Suzanne

I'm glad that has been resolved for you. I've passed on your praise!

Kind regards,

Olly, your editor

Hi Olly,

Don't worry - I just spoke to a really helpful girl in the office (Sarah) and she has assured me that I should have it back tomorrow - Hurrah!

Big thanks to Sarah please for being so helpful

Cheers!

Hi Olly,

I'm really concerned as my passport and visa have not yet been sent back to me - I phoned last week and was told that the worst case scenario would be that I would get them at the airport... I am very uncomfortable with this and would like some kind of assurance that I will receive them before I travel - I like to be fully prepared and check my own paperwork before travelling.

Any help you can give is much appreciated.

Thank you

Hello again ChristineNo need to send me your customer reference. I've looked into this for you and there's nothing to worry about. I'm told that the visa pack was emailed to you last night, so perhaps your emails are just a little slow coming through? Let me know if you don't have it by tomorrow - I'll ask them to send it again.On arrival in Kenya, your tour manager will help you sort out the visa.Kind regards,Olly, your editor

Hi Christine

Can you let me know your booking reference? I'll look into that straight away for you.

Kind regards,

Olly, your editor

Hi Olly, I have spoken to a customer advisor 3 days running and still no further forward. Lady I spoke to today said she would email an application but it is 18.40 and still nothing. Getting very worried and I certainly dont want to send my passport away at this late stage. Your help in sorting this would be appreciated.

Hi Christine

I think you should have received something by now so can you call our customer advisors (with your booking ref to hand) on 0800 567 7393?

I'm sure they will get everything sorted out for you.

Kind regards,

Olly, your editor

I'm very concerned as I have not yet received the visa pack and I go in two and half weeks......HELP

Hi Christine

Sorry for the delay in getting back to you - we've been having some problems with the website.

About ten weeks before you go away, we’ll send you a visa pack. This will contain full details of what you need to do, and the application forms that you need to complete. We will need your passport, one passport size photo and a completed visa application form for Kenya. The charge for this is £47.50 per person, which will be added to your invoice.

Kind regards,

Olly, your editor