Hi Janice

At time of writing the airports are open again so I hope your flight departs as planned. If there are any problems, our holiday advisors will be in touch.

Kind regards,

Olly, your editor

Hi David

No, it doesn't mean that. We are doing everything we can to get everyone on to their holiday, whether that involves delaying departures or offering alternatives. If your holiday is affected, one of our holiday advisors will be in touch with you soon to let you know what the options are.

We are even using our cruise ship to help bring stranded passengers home, so rest assured that we are doing all we can in this difficult situation.

Kind regards,

I am due to travel by coach to London 22 april for over night stay prior flying 23rd April to Cambodia and Vietnam.Will I be informed if the holiday is cancelled in time not to travel to london.

My insurance is with Just You will this cover if the holiday is cancelled?

Hi Olly,

Does this mean that if you cancel the holiday due to the volcano, we won't get our money back?

David

Hi Stuart

At the moment we are getting in touch with all of our customers due to fly today and tomorrow. Hopefully the ban on flying will have been lifted by Wednesday. If not, we will be in touch to discuss what happens next.

I'm sorry about the disruption to your plans - this really is an extraordinary event.

Kind regards,

Olly, your editor

Hi Jensy

The flight to China usually takes about 12 hours, give or take an hour. You will be served a couple of meals during that time, though you may want to take a few snacks of your own as well.

Kind regards,

Olly, your editor

Hi Sherlie

I am sorry about the disruption to your holiday and I can assure you we are doing everything we can to help everyone affected. It is a very unusual situation - I have never known anything like it.

We are advising customers due to fly today not to travel to the airport but you should also call your insurer to discuss your policy. ABTA and ATOL protection are there to protect you in the event of company failure but that isn't the case here.

You should receive a call from us today, during which we will tell you more about what happens next.

Kind regards

Olly, your editor

Hi olly

I'm due to fly on Wed 21st to China, I assume this also applies to this holiday? Please keep us informed.

Stuart

China, May 2010. Hi Olly, Can you tell me how long the flight takes from Heathrow, and if we will be served any food during the flight? Thanks. Jennifer

Having read the message on the front page of your website I am confused. If we turn up at the closed airport where the flights are still grounded what happens then? Are not the holidays covered by ABTA insurance? Why are you advising us to contact our insurers?